Trimble
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Summary
Cityworks streamlines the way government agencies and utilities manage infrastructure and property by combining the power and flexibility of Geographic Information System (GIS) mapping technology with the business logic of asset management, permitting, licensing and more. Cityworks helps customers manage workflow, schedule resources and prioritize activities, saving time, optimizing communication and improving operational efficiency. Time-tested and proven technology, Cityworks is empowering GIS for improved asset management at more than 700 organizations around the world. We are currently hiring for a Technical Support Representative, in our West Bend, WI facility.
Responsibilities
- Act as the initial point of contact for all software and hardware related concerns from clients
- Research available resources to locate known solutions to help ensure timely resolution of customer issues, and contribute to customer satisfaction and retention
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose software and hardware problems
- Participate in continuing education and training opportunities
Experience/Background
- Recent graduate with a BS/BA in GIS, Geography, or a combination of education and experience
- Experience in Cityworks, Esri GIS, Trimble Telog devices, Trimble Unity, and technical support
- Exceptional analytic and problem-solving skills
- Effective time management and decision-making
- Excellent communication skills
- Ability to work independently
It Would Be A Plus To Have
- Knowledge of community development, public works, and utilities in municipal or utility districts (water, wastewater, stormwater, streets, and traffic), permitting, or business licensing
- Knowledge of Salesforce CRM
- Knowledge of leading database systems (Oracle or SQL Server)