Technical Trainer

The Technical Trainer is responsible for going to visit our clients and leading training around our products.  When you’re not on the road, you’ll be in the office learning more about our technology, answering follow-up emails from customers, creating training curriculum, and scheduling future trips.  Our ideal candidate will have strong presentation skills, build relationships with customers, and have strong technology skills.  This is a great position for you if you consider yourself a lifelong learner, love to teach, and thrive in a team environment.  We love to see candidates who have experience with GIS and imaging systems, teaching, and technical writing, but we’ve had many with different backgrounds who have thrived in this role.  We’re looking for someone to be based remotely in our Central Territory ideally in Des Moines, IA or Minneapolis, MN.  We’re also open to a current employee moving into this role and being based in our Rochester, NY office.

Primary Responsibilities

• Provide on-location instructor led training and manage the coordination, scheduling, classroom preparation, travel and follow-up
• Provide online instructor led training (planned, custom tailored, and ad-hoc webinars)
• Provide consultative assistance and provide best practice suggestions for account management (account set-up, GIS upload methods and configurations)
• Support customer needs by providing customer technical and consultative support for installation, implementation, deployment integration and troubleshooting
• Product Testing: Review new releases, testing for functionality and user experience
• Support Product development and assist in special projects such as training videos and documentation

Skills & Requirements

• Bachelor’s degree, or equivalent experience in a technical or support position
• Valid Driver’s license, a clean driving record and ability to rent vehicles in your name
• Ability to travel around 40%