University of Wisconsin–Madison

Archived Wisconsin Geospatial Jobs

Customer Success Manager (GIS Account Manager Position)

Cityworks

This is an EXPIRED job listing. Do not apply for this position!

Location: West Bend, WI
Type: Full Time
Posted: 06/25/2019
Deadline to Apply: 07/31/2019
More Information: Cityworks Website

Job Summary:

  • Position reports to the manager of the Customer Success Management team
  • Individual will be working closely with sales account managers to pursue opportunities and expand account activity with existing customers.
  • Market focus in Municipal/Local Government, Public Works, Utility District, Community Development and related segments.

Duties:

  •  Own the overall post-launch relationship with Cityworks customers
  • Increase customer platform usage and adoption
  • Ensure customer retention and contract renewal
  • Ensure customer satisfaction
  • Up-sell and uncovering new revenue opportunities
  • Establish a trusted strategic advisor relationship with Cityworks customers to drive strategic value
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
  • Manage customer escalations
  • Conduct product and best practices webinars
  • Develop and maintain core product knowledge
  • Other duties as required

Qualifications:

  • BS/BA in business management, GIS, geography, related field
  • Prior experience in customer success/account management type roles ensuring customer satisfaction, adoption, and retention (required)
  • Solid knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, storm water, streets and traffic) (required)
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Ability to interact with client teams at various levels of technical and non-technical depth
  • Enjoys the challenge of being a significant part of a growing, developing organization
  • Effective time management, decision making, analytical and problem-solving capabilities
  • Proficient in Word, PPT, Excel
  • Knowledge of Salesforce CRM, a plus
  • Knowledge of Esri GIS

To Apply:

Submit resume by email to: careers@cityworks.com