CAMA/GIS Business Systems Manager

The Business Systems Manager will function as a bridge between department operations and technology by responding to business needs and improving application processes.

• Provide on-going service and support to management and staff through the use of ad-hoc query tools to extract data, update files, append records and delete assessment data in Govern.
•  Develop ad hoc reports using appropriate software to extract data from various systems and load it into Excel or Access for presentation.
• Automate business processes using programming languages such as SQL, R, Python, and Visual Basics for Applications.
• Analyze data and generate reports using SQL, Crystal Reports, GIS, Tableau and Microsoft Office products.
• Perform queries, research projects & reports of complex nature as requested by elected officials, city departments, neighborhood groups and the media.
• Lead new technology initiatives, including: hardware, software applications, and system connectivity configurations.
• Responsible for department-wide pre and post testing on new or existing hardware and software system upgrades, including design and performance standards, system integration, documentation and staff training.
• Perform regression analysis using Computer-Assisted Mass Appraisal (CAMA) systems to establish ad valorem values for real and personal property.
• Support customer processes by developing, implementing and maintaining processes to provide on-going service and support to users, including training, documentation, manuals, data extraction and query tools, help desk, etc. and by developing, implementing and evaluating procedures.
• Facilitate/design sessions that document the ‘as is’ and and/or the ‘to be’ processes and procedures of business operations and integrate customer provided subject matter expertise.
• Represent the Department where assigned for business interests on enterprise-wide technology initiatives and enterprise wide teams addressing technology and facility related business process improvements.
• Prepare written user guides and procedures for systems data entry and retrieval.
• Provide assistance and training to users.
• Conduct or lead reviews of procedures manuals, and user guides.
• Administer and maintain system documentation, including application manuals.
• Train, coach and mentor management and staff in CAMA theory, design and application.
• Develop new techniques and processes for computerizing appraisal functions for Tax Court, Local and County Board of Equalization hearings.