Wisconsin Geospatial Jobs

PSAP Technical Support Specialist

Jo Daviess County

Location: Galena, IL
Type: Full Time
Posted: 06/27/2024
Deadline to Apply: Open - no deadline given by employer
Payrate: $64,542 annually

Jo Daviess County, IL Government is seeking qualified candidates to fill a full-time PSAP Technical Support Specialist position in the GIS/IT Department. This position is primarily responsible for supporting public safety software applications and systems management utilized in the Jo Daviess County Sheriff’s Office/E911 PSAP (Public Safety Answering Point), assisting other IT staff with responding to “Help Desk” calls and requests from end users at the Sheriff’s Office; and supporting the County’s technology needs.


  • An Associate’s degree or Bachelor’s degree in Information Technology, Information Systems, or Computer Science with a focus on computer support and networking or equivalent work experience
  • Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft, Cisco, Dell, VMware, Fortinet, or other pertinent certifications
  • At least two (2) years of experience supporting desktop computer software
  • Experience or ability to learn functions of a PSAP
  • Any equivalent combination of related education, training, and experience
  • Willingness and ability to work non-standard hours when needed
  • Must successfully complete a criminal background check and fingerprints will be kept documented on file for identification purposes

This exempt position starts at an annual salary of $64,542 and comes with paid holidays, vacation and sick leave. A full County benefits package is included. Please email a cover letter, resume, and completed general job application to Joe Kratcha, IT/GIS Director, at jkratcha@jodaviesscountyil.gov