IS Technical Services Senior

Job Duties:

This position is a member of the Bureau of Information Technology Services (BITS), Customer Information Technology Services (CITS) North Area IT Unit and is located at the Eau Claire DOT office.  This position is responsible for performing workstation and network support, IT asset management, IT budget planning and analysis, business systems support, automation consultation, implementation, enhancement, training, and support for existing hardware, software, and networking services for customers in multiple divisions throughout the CITS North area. 

Job Knowlesge, Skills, and Abilities:

Network Operating Systems:
– Microsoft Windows Server 2003
– Microsoft Windows Server 2008

Personal Computer Operating Systems:
– Microsoft Windows NT
– Microsoft Windows 2000
– Microsoft Windows XP
– Microsoft Windows 7

Personal Computer Software Applications:
– ArcServe
– Enterprise Administrator
– Business Objects
– Service Center (RMS)
– ArcView and ArcGIS
– Microsoft Outlook
– Microsoft FrontPage
– Microsoft Office (Excel, Word, Access, PowerPoint, Publisher)
– Net IQ Administration
– Partition Magic
– Norton AntiVirus
– WinZip
– Diskkeeper
– WinFax
– Windows NT Dial-up Networking,
– ACM software (Fieldmanager, FIT, MIT, MITS, Project Tracking)

Personal Computer Hardware Knowledge:
– Experience installing and configuring the following hardware:
    –  IBM, HP, Dell and compatible PCs and ThinkPad’s
    –  Monitors, printers, modems, scanners, memory chips, processors, SCSI cards, CD Writers, and removable drives
    –  Network cabling
– Remote PC setup and support
– Handheld device setup and support

Networking:
– Understanding Wide Area, Local Area Network and Virual Private Network software, concepts, and   equipment
– Mainframe to LAN communications
– Network services

MIS skills:
– User need analysis
– Strong problem solving skills
– Advanced written and verbal communication skills
– Ability to work in effectively as a team member
– Ability to handle multiple tasks

How to Apply:

To apply for this position, click “Log In” to access your existing account or to create a new account if you don’t already have an account in the system. Once you are logged in, click “Apply Now.” You will be asked to provide your personal information, attach a resume and then complete an exam (questionnaire). Once you finalize your exam, you will be sent an email by the system confirming that the exam process has been completed. The responses to your exam will be evaluated by a panel of job experts. Those candidates that appear to be the most qualified will be invited to participate in the next step of the selection process where vacancies exist. Please address questions regarding the application process to Barb Paltz at barb.paltz@dot.wi.gov or at (608) 266-2974 or to Stephanie Laufenberg at Stephanie.Laufenberg@dot.wi.gov or at (608) 264-9970.