Operations Manager

Operations Manager

Wind Lake Solutions, Inc., (WLS) a leading GIS data and consulting company, is looking for a motivated individual to oversee key components of WLS’ GIS operations, with responsibility for customer satisfaction, quality of deliveries, schedule adherence and financial performance for a range of GIS projects.  Wind Lake’s Operations Manager will work in our Mukwonago, Wisconsin office.  This is an excellent full-time career opportunity for an individual with experience in all aspects of the production and delivery of utility GIS solutions. 

Responsibilities:

This individual will provide leadership and oversight for several key Wind Lake GIS projects and will be responsible for their overall success.  As the manager of these key projects, the Operations Manager will be responsible for project scope definition, establishment of budgets and schedules, control of project costs, compliance with project schedule and supervision of project staff, with particular emphasis on deliverable quality and overall customer satisfaction.  Additional responsibilities may include:

• Support of sales activities including participation in sales calls, proposal development, and customer interviews and presentations.
• Working with utility customers to analyze and document requirements associated with various GIS data and services projects. 
• Mentoring of staff with regard to QA/QC processes and general supervisory skills.
• Working with WLS’ Principals to allocate staff across WLS’ GIS projects.
• Frequent communication with customers as to project status and any project issues that may arise.  Communication will take the form of conference calls, webcasts and face-to-face meetings.
• Preparation and maintenance of project documentation, including project specifications and procedures manuals.
• Working with other various Wind Lake personnel to develop strategies to support the organization’s objectives.

Requirements:

The ideal candidate will have substantial experience and knowledge with utility GIS implementations and other utility Operation Support Systems’ (OSS) functionality, along with solid written and verbal communications skills, creativity, problem solving skills, and the ability to provide leadership to a project and its team.  Additional requirements are:

• At least ten years of experience in the management of utility GIS solutions, with a demonstrated track record of increasing responsibility. 
• Experience with ESRI ArcGIS, Schneider ArcFM and other industry-leading utility applications.
• Advanced skills in project management, including project planning and tracking.
• First-hand experience with quality control and quality assurance procedures.
• Strong organizational skills, with an ability to prioritize and manage multiple tasks/projects.
• Ability to work effectively with little supervision.
• Strong interpersonal and communication skills, particularly the ability to communicate technical information in a logical and coherent manner.
• Solid desktop applications use capabilities.
• Ability to travel.  Travel requirements will vary, but may include week-long trips to support specific customer needs.
• BS in engineering, business administration, computer science, or a relevant business discipline.  Job experience will be considered in lieu of a degree.
• Project Management certification, such as PMP, a strong plus.

To be considered for this position, email resume and salary requirements to jobs@windlakesolutions.com or submit hardcopy information to:

Human Resources Department

Wind Lake Solutions, Inc.

400 Bay View Road, Suite A

Mukwonago, WI  53149